We'll need the following information from you:
Proof of ownership of any devices you're claiming for. We’re as flexible as we can be about this. So this can be a till receipt or documentation from any online purchase, or in the case of mobile phones, documentation from your network provider.
The proof of ownership should show the following:
- Date of purchase
- Make & model
- Serial number (IMEI number for mobile phones)
- The memory size of your gadget (where relevant)
- Proof that the gadget was purchased as new, or as refurbished directly from a manufacturer or network provider
To make life easier, you can easily add this information to your online account, so it's there in the event of a claim.
If a device has been stolen, we'll also need a crime reference number from your local police force. Some enable you to report a theft online.