Our aim is always to provide our customers with a first-class service; however we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by contacting us at:
InMyBag, 21 Dartmouth Street London SW1H 9BP
Tel: +44 333 344 2560
We will tell you what we will do to resolve your concerns and how long it will take. Full details of how to complain are in the Policy document.
If you are not satisfied with the outcome you can escalate your complaint to Let Insurance Services t/as The Lettings Hub at their Head Of ces at 8 Axon, Commerce Road, Lynch Wood, Peterborough, PE2 6LR Tel: 0344 967 1400 Email: policies@ lettingshub.co.uk
If you are not happy with your response, or the position after a period of eight weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.
The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a “fixed line” - for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying monthly charge for calls to numbers starting 01 or 02). Alternatively you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. www.financial-ombudsman.org.uk.
A full copy of our complaints procedure is available on request.